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Hospitality Employee Management and Supervision by Kerry L. Sommerville
Concepts and Practical Applications
Suitable for managers and supervisors in hospitality businesses, this book provides guidance to human resources in the hospitality industry. It provides coverage of legal considerations, employee selection, employee orientation and training, and communication and motivation.This book is a practical resource for managers and supervisors in hospitality businesses. In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, "Hospitality Employee Management and Supervision" provides both busy professionals and students with a one stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands on, practical, and applications based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations - various practitioners in the hospitality industry highlight the chapter's focus; Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them; HRM in Action - features highlight real world HRM experiences that relate to the content presented in each chapter; Tales from the Field Hospitality - employees provide accounts of the various challenges they face in the industry; Ethical Dilemmas Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry; Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts; Hands On HRM Mini cases based on real world situations with discussion questions; and, Chapter Key Terms Bolded within the chapter and then listed at the end of each chapter with definitions. |
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| Author(s) : Kerry L. Sommerville | Format : Paperback Book |
| ISBN-10 : 0471745227 | ISBN-13 : 9780471745228 |
| RRP : £31.99 | Best available price : £ / $ |
| Prices as of : BST check live prices | |
Product Details:
Country Publication : United States
Publication Date : 27/03/2007
Publisher : John Wiley and Sons Ltd
Page Length : 360mm
Page Size : 235mm