101 Ways to Improve Customer Service by Lorraine L. Ukens

Training, Tools, Tips, and Techniques

Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. This book provides a variety of training and development interventions that can be put to use with frontline service employees. "101 Ways to Improve Customer Service" provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately, your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
`Author(s) :` Lorraine L. Ukens	`Format :` Paperback Book
`ISBN-10 :` 0787982008	`ISBN-13 :` 9780787982003
`RRP :` £26.99	`Best available price :` £17.42 / $
`Prices as of : 02/11/2008 01:40:42 AM BST check live prices`

store	stock level	item price	inc. delivery
	Usually dispatched within 24 hours ...	£14.67	£17.42	visit site
	Usually despatched within 24 hours free delivery ...	£21.47	£21.47	visit site
	0787982008 A BRAND NEW BOOK Delivery usually 2 3 working days 101 Ways to Improve Customer Servi ...	£21.46	£24.41	visit site
	In stock immediate dispatch ...	£27.99	£27.99	visit site
	Not available
	Not available
	Not available
	Not available
	Not available
	Not available
	Not available
Delivery prices - shown in this table - are for the cost of a domestic delivery, as given by the company.

Series Title : Pfeiffer Essential Resources for Training and HR Professionals (Paperback)

Country Publication : United States

Publication Date : 27/03/2007

Publisher : John Wiley and Sons Ltd

Page Length : 400mm

Page Size : 279mm