Concierge by McDowell Bryson & Adele Ziminski

Key to Hospitality

Concierge Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.
Author(s) : Format : Paperback Book
ISBN-10 : 0471528935 ISBN-13 : 9780471528937
RRP : £36.99 Best available price : £ / $
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Product Details:

Country Publication : United States

Publication Date : 18/08/1992

Publisher : John Wiley and Sons Ltd

Page Length : 254mm

Page Size : 238mm