Improving Your Measurement of Customer Satisfaction by Terry G. Vavra

A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement Programs


`Author(s) :` Terry G. Vavra	`Format :` Hardback Book
`ISBN-10 :` 0873894057	`ISBN-13 :` 9780873894050
`RRP :`	`Best available price :` £ / $
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Publication Date : 01/07/1997